Privacy policy

Who we are

Sell Your Solar is operated by Ubera Pty Ltd (ABN 85 625 536 487) trading as Australian Energy Analytics (“we”, “us”). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to us.

What we collect

When you request an assessment

• Business details: business name, website and ABN (if provided).
• Your name, position (optional), email address and phone number.
• Solar installation details: address, approximate size, approximate installation year, ownership, premises tenure and finance or agreement status.
• Optional commercial information: approximate annual electricity spend band, how the electricity is used, your reason for enquiring, preferred contact method and comments.
• Any documents you choose to upload, such as invoices, specifications, electricity bills or photographs.
• If we request it to progress an offer, a copy of your driver's licence, used only to verify your identity and ownership.
• Your acknowledgement of our privacy collection notice and your separate, optional choice about receiving updates.

When you use the contact form

• Your name, email address, optional phone number and business name, and your message.

Technical and security information

• A one-way, salted hash of your IP address (we do not store the IP address itself), your browser’s user-agent string, the page you first landed on, the referring website’s domain and any campaign (UTM) tags. We use this to prevent spam and abuse and to understand which channels bring enquiries.
• First-party website analytics: page views and form progress events (for example “step 2 completed”) linked to a random identifier that lasts only for your browser tab. We do not send form contents or personal details to analytics, we do not use third-party advertising trackers, and we do not record analytics when your browser sends a Do Not Track or Global Privacy Control signal.
• If enabled, a Cloudflare Turnstile security check, which is processed by Cloudflare to distinguish people from automated traffic.

Information about businesses from other sources

To identify commercial solar installations that may suit our services, we also use authorised data sources such as licensed aerial imagery providers, government and public registers (for example the ABN Lookup service and renewable energy datasets) and businesses’ own published information. This information primarily concerns businesses and properties, but may include the names or business contact details of individuals where these are published for business purposes. We do not create or guess personal email addresses, and we do not send automated marketing to businesses we identify this way.

How we use information

• To assess your enquiry and whether your solar installation may be suitable for a potential acquisition and supply arrangement.
• To contact you about your enquiry using the details you provide.
• To keep records of our dealings with you and to meet our legal obligations.
• To protect our website and systems from spam, fraud and abuse.
• To improve our website using aggregated, de-identified analytics.
• To send you updates only if you separately opted in. Submitting an enquiry is not consent to marketing.

Who we disclose information to

Your enquiry is shared internally with the business representatives responsible for assessing it. We may also disclose information to:

• Service providers who host our website, database and file storage.
• Our transactional email provider, which delivers internal notification emails about new enquiries to our team Our internal notification emails are sent through Resend, which processes data in the United States.
• Professional advisers (legal, technical, financial) where needed to assess or document a transaction.
• Anyone else where you consent or where the law requires or permits it.

We do not sell personal information.

Overseas disclosure

Some of our service providers may store or process information outside Australia, including the United States. Where this occurs, we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles.

Storage and security

Enquiries are stored in a secured database. Uploaded documents are kept in private storage and are never publicly accessible; they can only be accessed by authorised staff through an authenticated system. Uploads are checked against a file-type allowlist and size limits, and may be scanned for malware. Access to our internal platform requires authentication and is logged.

We keep information for as long as needed for the purposes described above and to meet legal obligations We keep enquiry details and supporting documents for as long as needed to assess your enquiry and manage any resulting business relationship, or until you ask us to delete them; documents uploaded without completing an enquiry are deleted within 24 hours; driver's licence copies are deleted once your identity is verified and in any case within 90 days; anonymous website analytics are kept for 13 months, after which it is deleted or de-identified.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting us at enquiries@australianenergyanalytics.com.au or via our contact form. We will respond within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.